General Questions

I am not in your area, can we still work together? 

Of course! Depending on your project we will find the best platform to communicate & collaborate on.

How will we connect and share content?

The preliminary consultation is one-on-one. If you are nearby we can meet in person or schedule a skype chat or phone call. Once the online project questionnaire is completed we will transfer content via shared folders on Google Drive or Dropbox.

Didn’t see a service you need?

Get in touch and we’ll chat. Every creative project is different, so let’s talk and see what we can make together!

How do you accept payments?

Once our project agreement is established. You will receive an invoice via PayPal for easy payment online (although a good ol' fashion check is always welcomed to avoid transaction fees). For all packages, a 50% non-refundable deposit is required to reserve to secure time to dedicate to your project. The remaining balance is due after final delivery.

Can I hire you on a retainer for on-going projects?

Yes. If you require on-going content creation or maintenance we will work together to determine the scope of work and the best arrangement for everyone. The retainer fee is non-refundable to ensure adequate time is set aside just for you.

 
 

Branding & Web Design Questions

 

What design packages do you offer? How much do they cost?

Glad you asked! You can learn all about the design process, web + identity packages & price right here!

What do I need to prepare before getting started?

You will be responsible for delivering all required content one week before your scheduled production week (headshot, about statement, portfolio etc).

What will the finished design project include?

Based on the design services you choose. You will receive one-on-one brand consultation, 2 design revisions, brand style guide, fully implemented and launched website, and a debriefing teaching you how to update your website and manage your brand. The brand style guide includes: font treatments, color palette and custom graphics. 

How long does the branding & design process take?

Once you make your deposit you will receive a creative brief - outlining objectives, deliverables and timeline. We will work together to create a clear scope of deliverables and required content. It is important to commit and stick to the schedule so that adequate time can be reserved to dedicate to your project. The designer takes on a limited number of clients a year and is generally booked in advance. If you deliver content late you will need to reschedule your design time to the next available time. Once content is delivered your website will be complete in 2-3 weeks.

What platform do you design on?

I highly recommend Squarespace as the best suited web platform for my clients. I find it to be the most intuitive, fully loaded platform that will provide you with a beautiful front end and user-friendly back end so that you can be in the drivers seat of your new website !

If you would like a completely custom website or require special features please get in touch.

Do I need to purchase anything additional?

Yup. Your site will require a domain (custom URL). If you are creating a site on Squarespace, then you will also need an account (plans starting at $8 per month). 

Do you offer printing services for my brand collateral?

Yes. Print management is quoted per request and is billed separately from your brand design project. If you choose to print collateral on your own, please note that design sizes are standard for compatibility with moo.com.

 
 

Still need an A to your Q?

If you didn’t see the answer to your question get in touch!